789pg is committed to protecting the privacy of every member. This document clearly explains how we collect, use, store, and protect your personal information as a user of our platform.
Comprehensive Protection
Privacy is more than a written policy — it is a real commitment we uphold every day through technology, processes, and team training.
All communication between your device and 789pg servers is protected by 256-bit SSL encryption. Your data cannot be intercepted or read by any unauthorised party while in transit.
Your financial information is processed by payment processors certified to PCI DSS standards. Card or bank account data is never stored directly on 789pg servers.
Our identity verification (KYC) process uses secure document verification technology. Your KYC documents are stored in a strictly controlled environment and accessed only by authorised personnel.
789pg has never and will never sell, rent, or transfer your personal information to any third party for marketing or commercial purposes without your explicit consent.
Our Privacy Policy is fully designed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that your rights as a data subject are respected and protected at all times.
You have the right to access, correct, or request deletion of your personal data at any time. Our support team processes such requests within 14 business days.
Welcome to the 789pg Privacy Policy. This document is written to help you understand exactly how we handle your personal information — not in complex legal language, but in a clear and straightforward way that anyone can follow.
789pg operates as an online gaming platform providing slots, Live Casino, and sports betting services to users in Malaysia. To deliver a reliable, secure, and responsible service, we need to collect and process certain personal information. We take this responsibility seriously.
This Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applies to all users accessing the 789pg platform via any device or channel.
By registering and using the 789pg platform, you consent to our collection and processing of your personal information in accordance with the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
This policy should be read together with Terms and Conditions and Responsible Gaming Policy which together form the complete agreement between you and 789pg.
789pg collects several categories of information from our users. Each category is collected for a clear and specific purpose, and we do not collect information beyond what is necessary for those purposes.
| Data Category | Information Type | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | KYC verification and legal compliance |
| Contact Information | Email address, phone number | Account communications and customer support |
| Financial Information | Bank account number, bank name, transaction records | Deposit and withdrawal processing |
| Usage Data | Gaming activity, login dates, wagering history | Account security and responsible gaming |
| Technical Data | IP address, device type, web browser, operating system | Platform security and fraud prevention |
| KYC Documents | Copy of identity card, passport, or other identification document | Mandatory identity verification before your first withdrawal |
We never store credit card numbers, CVV codes, or bank account passwords directly on our servers. All sensitive payment data is handled exclusively by PCI DSS-certified payment processors.
In addition to information you provide directly during registration or use, we also collect certain data automatically through cookies, tracking pixels, and server logs. This is done solely to enhance security and the user experience on our platform.
The data we collect is used solely for legitimate and reasonable purposes in the context of providing 789pg platform services. We do not use your data for any purpose unrelated to platform operations.
Primary purposes of data use:
Your data is never used to build third-party advertising profiles or sold to ad networks. Our data use is strictly limited to the operation of the 789pg platform.
In all cases, we apply a "minimum necessary" principle — meaning we only use data that is strictly required to achieve a given purpose, and nothing more.
789pg does not sell, transfer, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where data sharing is necessary to ensure the platform operates properly and remains legally compliant.
Situations where data may be shared:
All third parties who receive your data are bound by strict data protection agreements and are not permitted to use that information for any purpose other than what is specified in their agreement with 789pg.
The security of your personal data is the top priority of 789pg. We continuously invest in the latest cybersecurity infrastructure to ensure your data is always protected from unauthorized access, loss, or destruction.
Our technical security measures:
While we apply the best security measures available, no system can be guaranteed 100% secure. You are also responsible for protecting your account password and not sharing it with anyone.
In the event of a data security breach affecting your information, 789pg will notify you within a reasonable timeframe as required by applicable law and take immediate remedial action.
789pg uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored in your web browser that help us recognise you on subsequent visits.
Types of cookies we use:
You can manage or block cookies through your web browser settings. However, blocking essential cookies may affect platform functionality. Third-party cookies related to analytics services are governed by the respective service provider's privacy policy.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by 789pg. We fully respect and facilitate the exercise of these rights.
You have the right to request a copy of all personal data we hold about you at any time.
If your data is inaccurate or outdated, you have the right to request immediate correction at no charge.
You may request deletion of your data, subject to applicable legal retention obligations.
You may object to the processing of your data for specific purposes such as direct marketing.
You have the right to receive your data in a structured, machine-readable format for portability.
In certain situations, you may request that we temporarily restrict the processing of your data.
To exercise any of the above rights, please contact our support team via email at [email protected]. We will process your request within 14 business days. In complex cases, this period may be extended up to 30 days with prior notification to you.
789pg retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with legal obligations. Once data is no longer required, it will be securely deleted or anonymised.
Data retention period guidelines:
Once the retention period ends, data will be securely deleted using methods that ensure it cannot be recovered. Anonymised data may be retained for analytical purposes without being traceable back to you as an individual.
789pg reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we handle user data.
You will be notified of any material changes to this policy through:
Continued use of the 789pg platform after the effective date of any changes will be considered your consent to the updated Privacy Policy. We encourage you to review this page regularly.
If you disagree with any changes made, you have the right to stop using the platform and request account closure along with deletion of your data in accordance with the procedures outlined in Section 7.
If you have any questions, concerns, or complaints regarding how 789pg handles your personal data, our team is ready to assist. We take every privacy inquiry seriously and strive to provide clear, timely responses.
For issues related to responsible gaming or self-exclusion, we encourage you to visit our Responsible Gaming page, which provides dedicated support resources.
Your data is fully protected. Enjoy a safe, fair, and responsible gaming experience alongside hundreds of thousands of 789pg members across Malaysia.